FAQs

Frequently asked questions

Everything you might want to know before your dog's first walk with us.

We do not charge for travel time and it is in addition to the walk, so your dog will be out and enjoying themselves for an hours walk and have travel on each side. Travel time can vary but all walks will be in relatively close proximity, and we always aim to have the dogs in the van for the shortest amount of time possible but on average they are out for approximately 1.5/2 hours in total.

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Frequently asked questions

Is travel in addition to the walk time, and how long should I expect that to be?

Are all walks in groups, and how many dogs do you have together?

What if my dog doesn't get on with another dog?

What happens if it snows?

What happens in hot weather?

What happens to my scheduled walks in holiday periods?

Can I book, change or cancel walks last minute, and is there a cancellation fee?

What if my area isn't listed on your website?

Are all staff DBS checked?

Are you insured?

Do I have to give you a key to my home, and if so, how do you keep it safe?

Will my dog be off lead?

My dog can be nervous around new people. How do you introduce yourself to my dog?

Do you send updates and keep me informed on how my dog is doing?

What happens if there is an incident on a walk?

How do I pay?

Do you walk reactive or nervous dogs?

Do you offer training?

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